Contact Us
Getting the most from your message
Before you send, think about what you want the answer to cover. A clear subject line helps the team route your query correctly. In the message itself, name the casino, the game or the page you are asking about, and mention the date you noticed the issue. If you are writing about a payment, include the method you used and the amount in words. The more specific you are, the easier it is for someone to give you a useful reply rather than a general one.
When you ask about a bonus or a promotion, say which offer you mean. When you ask about your account, say which step you are stuck on. If you are reporting a problem, describe what you expected to happen and what actually happened. A short timeline of events helps too.
What happens to your information
Anything you type into the form is sent to the team that handles enquiries for Les ambassadeurs. The details stay within that team and are used only to answer your question or to investigate the issue you raise. Your message is not shared with anyone outside that process, and it is not used for marketing.
The team keeps your message only as long as necessary to deal with your enquiry. Once the matter is closed, your details are removed from the system. If you ask for a copy of what you sent, or you want it deleted, you can request that through the same form.
Feedback about this website
Comments about the site itself are treated separately from casino enquiries. If you spot a broken link, a wrong payout time or a game description that no longer matches, tell us. We read every piece of feedback and use it to correct errors and to decide what to cover next.
Your opinion on the depth of a review, the clarity of the terms or the layout of a page helps us improve. We do not act on every suggestion immediately, but we do track the points that come up repeatedly. Where a correction is needed, we make it and move on. Where a broader change is warranted, we plan it into future updates.
Keeping the conversation useful
You do not need to give personal details beyond what is needed to answer your question. For a general question about a game or a rule, a name and an email address are enough. For an account-specific issue, include the username you registered with. Avoid sending passwords or full payment card numbers through the form; no legitimate enquiry requires them.
If your question is urgent, say so in the subject line and explain why. The team cannot promise a specific response time, but they do prioritise matters that affect your ability to play or to withdraw funds. For anything involving a dispute, keep your message factual and stick to the sequence of events. That makes a resolution faster for everyone.